Return & Exchanges

Customers may apply for a return or exchange within 14 days after receiving product(s). Refunds will be made by the same method you used to pay.

Please note: items marked “Final Sale” cannot be returned/exchanged.

CANCELLATION

We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.

If the product has already been shipped out, we will unfortunately be unable to cancel the order.

RETURN/EXCHANGE CONDITIONS

All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.

All items must be returned with their original boxes.

All items must be returned in one package.

Return/Exchange shipments must be made using the same service as the original delivery.

Customised items cannot be returned.

For hygiene reasons, underwear briefs, Sexual products, certain jewellery, make-up and skincare products cannot be returned. Swimwear briefs swimsuits and Sexual products can only be returned if it has never been opened and used.

We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.

You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.

HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?

Step 1: Please contact our Customer service team to start the return process with the following information:

Order number

Proof of purchase

Video or photo of the faulty product

Step 2: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.

REFUND

In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by theplove.com） in case of returns.

Once your package reaches us, please allow ( 7-14 business days)(depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

Email: kebikeop@outlook.com 

We strive to respond to your questions within （24 hours）.